Refund policy

100-Day Money Back Guarantee

At CozyBub, we stand behind every product we sell. If you are not completely satisfied with your purchase for any reason, you may return it within 100 days of delivery for a full refund.

Eligibility:

• Item must be returned within 100 days of delivery
• Item must be in original or gently used condition
• Proof of purchase required

How To Request A Refund:
Email us at support@cozybub.com.au with your order number and reason for return. Our team will respond within 24–48 hours with return instructions.

Refund Processing:
Once we receive your returned item, your refund will be processed within 5–7 business days back to your original payment method.

Damaged Or Faulty Items:
If your item arrives damaged or faulty, please contact us immediately with photos and we will send a replacement or issue a full refund at no cost to you.

Return Shipping:
Customers are responsible for return shipping costs unless the item is faulty or incorrectly sent.